PROMOTIONAL CODES

Discount codes and promotions cannot be used in conjunction with any other offer. During our sales our products are already discounted so your promotion or discount code will not be valid when purchasing sale items. The offer is subject to availability on full priced items only. Offer excludes gift vouchers.  

1. GENERAL 

 Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by WE LOVE PIXIE (the “Linked Sites”). PIXIE has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

If you are unsatisfied with the quality of the goods or have any other complaint about them, you should contact us, as shown below, for a refund or replacement.

We shall not be liable to you for any business losses such as loss of profits or consequential damage arising from any failure to supply the goods in accordance with the contract.

The contract formed by our acceptance of your order shall be governed by the laws of England and the English Courts (or, if you so specify, those of any other part of the United Kingdom where you reside) will have jurisdiction over any dispute arising from the contract.  

2. DATA PROTECTION

WE LOVE PIXIE use of personal information supplied by you when you use this website is governed by our privacy policy.

3. LICENCE

WE LOVE PIXIE grants you a non-exclusive licence to access and use the content in this website for your personal purposes. You may not reproduce or distribute any part of the content for commercial purposes.

You acknowledge that the copyright, database rights and all other intellectual property rights comprised in or relating to this website and in the data it contains belongs to WE LOVE PIXIE.

4. CHANGES TO THE WEBSITE

WE LOVE PIXIE may at any time make alterations to or withdraw this website or any part of it.

5. LIMITATION OF LIABILITY 

WE LOVE PIXIE excludes all warranties, express or implied relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose. WE LOVE PIXIE shall not be liable for any loss or damage suffered as the result of the use of this website.

Assistance given by means of any Help Desk facility shall be solely at your risk.

7. PROHIBITIONS

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. WE LOVE PIXIE will report any such breach to the relevant law enforcement authorities and disclose your identity to them.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

8. INTELLECTUAL PROPERTY, SOFTWARE & CONTENT

The intellectual property rights in all software and content made available to you on or through this Website remains the property of WE LOVE PIXIE or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by WE LOVE PIXIE and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by WE LOVE PIXIE or its licensors. WE LOVE PIXIE are trade marks belonging to WE LOVE PIXIE. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks, which are colourably similar without the written permission of WE LOVE PIXIE.

9. TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

In order to contract with WE LOVE PIXIE you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. WE LOVE PIXIE retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party, which you have contracted with. This will usually be WE LOVE PIXIE or may in some cases be a third party. Where a contract is made with a third party WE LOVE PIXIE is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale, which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

10. OUR CONTACT

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods, which you ordered, have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

11. PRICING AND AVAILABILTY 

Whilst we try and ensure that all details, descriptions and prices, which appear on this Website, are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

12. ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and WE LOVE PIXIE will be completed when we email you to confirm the goods have been despatched. The sale contract is therefore concluded in London, England and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

13. PAYMENT

payment can be made by Visa, Visa Electron, MasterCard, American Express, Delta, and Maestro debit cards and any other methods, which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by WE LOVE PIXIE. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to WE LOVE PIXIE, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered WE LOVE PIXIE user, we will securely store your credit card details on our systems. These details will be fully encrypted and only used to process card transactions, which you have initiated.

To help ensure that your shopping experience is safe, simple and secure WE LOVE PIXIE uses Secure Socket Layer (SSL) technology.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

14. EXCHANGES

Please note we can only exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.

To exchange an item, you will need to sign into your account and create an exchange specifying the new size you require, following the instructions detailed above.

Shipping is free on the replacement item, but if you are based outside the EU you will need to pay duties and taxes on this.

15. RECEIVING A REFUND

Your refund will either be credited to the original purchaser’s credit card or WE LOVE PIXIE account and will exclude shipping costs (with the exception of faulty items), which we deduct to cover the cost of our collection service.

If your order has been sent to a destination within the EU, all VAT will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through WE LOVE PIXIE; however, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be submitted to the same customs procedures, therefore applicable for duty and tax again

16. WARRANTIES

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.